Refund Policy

Last updated 8 October 2026

Omira is a digital product. You get the theme files the moment you pay, so it can't be "returned" like a physical item. This policy is designed to be fair to you while protecting against people who download the theme and then ask for their money back.

When you get a full refund

• It doesn't work as described and we can't fix it within 14 days of you reporting the problem to useomira.io@gmail.com.
• You were charged twice or charged by mistake.
• You haven't downloaded the theme or activated a licence and you ask within 14 days of buying.

When refunds aren't available

Once you've downloaded the theme or activated your licence, refunds aren't available for change of mind, for not reading the product description, or for problems caused by third-party apps, custom code or edits to the theme. Before you buy, please look through the features, screenshots and FAQ on this site, and ask us anything at useomira.io@gmail.com.

When you check out you confirm that you want the theme delivered immediately and that you understand this. If you're in a country that gives consumers a right to cancel digital purchases, you agree that this right ends once delivery starts (when you download the theme or activate your licence).

How to ask for a refund

Email useomira.io@gmail.com from the address you bought with, including your order email or receipt. We reply within 2 business days. Approved refunds go back to your original payment method; your bank may take 5–10 days to show it.

When a refund is given, the licence for that order is deactivated and the theme will stop working on your store.

Please talk to us before your bank

If something is wrong, email us first; we'll sort it out quickly. Opening a chargeback or payment dispute instead deactivates your licence straight away. We keep records of your purchase, your agreement to these terms, downloads and licence activation, and share them with your bank if a dispute is opened.